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conversational AI and Messaging
workforce optimisation
CITIZEN ENGAGEMENT
BESPOKE SERVICES
Conversational AI and Messaging
We focus on the needs of leading brands in the business to consumer, business to business and public sector.
We provide the tools to help you drive customer satisfaction and improve performance while optimising resource management.
CITIZEN ENGAGEMENT
We help public sector clients transform all aspects of citizen facing services, using our leading edge, SaaS based, Digital technologies and platforms.
BESPOKE services
Tailored services for organisations that have specialist or unique needs.
DEPLOYMENT, support & Success Management
We provide scalable, secure solutions to meet the needs of organisations in the business to consumer, business to business and public sector space.
Our experienced digital transformation team will help you optimise your operation through manager training, agent training, service optimisation, expert advice and MI reporting.
Chatbots, when deployed effectively can greatly enhance customer service and reduce service costs. We design, build and optimise Chatbots and can also take you through the steps involved in designing conversations around customer intent – no coding required.
Agents receive relevant information directly in their personal work-space. No need to search for or download any data. Agent assist reduces time to serve and helps with first contact resolution.
Engage with your customers on the Apps they already have on their devices. Sell products, answer queries, deliver service. to customers on your own brand App, or on WhatsApp, Facebook, Apple Business Chat, Google Business Messaging, Line, WeChat and others,. Use Social Messaging to engage with customers in on Twitter, Facebook all on one secure, scalable, cloud based platform.
Solutions is a privately owned company based in Dublin, serving clients globally. We help leading brands shape a new experience with their customers, through the use of an enterprise class, integrated, cloud platforms for Messaging , Chat, Bots, Voice Bots and AI. Let us help you connect with your customers and citizens in the channel of their choice, at scale and in a secure manner.
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